Now Hiring - Sales Account Manager in Shelby, NC

• Job Description

Job Title: Account Manager

Reports To: VP of Sales

FLSA Status: Exempt

Position Summary

Duties and responsibilities for an Account Manager at C.A. Short Company develops, maintains, and expands relationships with key accounts. This role represents the entire range of company products and services to targeted accounts while ensuring that assigned customer’ needs and expectations are met or exceeded. The position also collaborates with internal colleagues at C.A. Short Company to ensure the timely and accurate delivery of products and services to assigned customers. This position is accountable for achieving assigned strategic objectives.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develops and maintains strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives
• Meets assigned targets for revenue growth, project completion and strategic objectives with assigned accounts
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis
• Leads solution development efforts that best address customer needs and ensure prompt resolution, while coordinating the involvement of internal company resources
• Provides progress reports to clients and upper management
• Participate in training opportunities provided by the organization
• Stays up to date on new technologies, market events/conditions affecting the industry and ultimately grow company’s presence and increase revenue

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Education

Bachelor’s degree in related field or equivalent in work experience of 7 years

Skills/Experience

• Required: Minimum of 7+ years of related Sales experience or equivalent combination of education and experience
• Required: Strategic selling skills and business planning
• Preferred: Experience within complex selling environments
• Required: Ability to quickly gain credibility and respect with internal/external customers
• Required: History of success maintaining & developing key relationships
• Preferred: Proficient user of Microsoft Office Suite
• Preferred: Proficient user of Dynamics or related CRM
• Preferred: Possess strong communication skills, both oral and written
• Required: Strong organizational, interpersonal, and creative skills are necessary to meet the demands of the position
• Required: Be a team player – willing to work for the improvement of the team and its goals
• Preferred: Independent initiator with strong self-management skills
• Required: Ability to manage multiple projects at a time
• Preferred: Attention to detail
• Preferred: Demonstrates C.A. Short Company’s values by acting with integrity, respect, and trust
• Required: Intermediate ability to create and/or update spreadsheets, and other company documents of various types
• Required: Intermediate ability to demonstrate accuracy and thoroughness
• Required: Intermediate ability to multi-task with accuracy
• Required: Expert customer service skills, over the phone and in person, with our customers and internal departments
• Required: Intermediate efficient time management
• Required: Excellent verbal communication skills
• Required: Ability to maintain a calm and polite manner in stressful situations
• Required: Professionalism

Travel

Travel up to 30%

Core Competencies

Creativity

• Comes up with a lot of new and unique ideas
• Easily makes connections among previously unrelated notions
• Tends to be original and value-added in brainstorming settings

Perspective

• Looks toward the broadest possible view of an issue/challenge
• Has broad-ranging personal and business interests and pursuits
• Proposes future scenarios
• Thinks globally
• Can discuss multiple aspects and impacts of issues and project them into the future

Execute Core Values Operating Model

• Operational Excellence- Focus on the customer by doing what we said we would do
• We Collaborate- We collaborate for purpose
• Deliver Exceptional Service- We take care of our customers by exceeding their expectations
• Attention to Detail/Sense of Urgency- We must pull together and get the job done
• Lead with Integrity- We are honest and upfront in our work, with our colleagues and in our dealings with our customers and business partners
• Accountability: “All-In” Accountability

Team Player

• Can quickly find common ground and solve problems for the good of all
• Can represent his/her own interests and yet be fair to other groups
• Can solve problems with peers with minimum noise
• Is seen as a team player and is cooperative
• Easily gains trust and support of peers
• Encourages collaboration
• Be reliable, responsible and flexible
• Always be ready to help

Communication

• Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization
• Provides individuals information so they can make accurate decisions
• Can speak and write clearly and succinctly in a variety of communication settings and styles

Sound Decision Making

• Makes good, timely decisions based upon a mixture of analysis, wisdom, experience, and judgment
• Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time
• Sought out by others for advice and solution
• Consistent logic, rationality & objectivity in decision making
• Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure
• Has self-discipline to act on the best alternative

Humility

• Quickly admits flaws and mistakes
• Ask for help when need it
• Is careful to make others comfortable
• Is authentic
• Helps others save face in difficult situations
• Maximizes the contribution of all
• Encourages the expression of viewpoints from all concerned
• Is modest and self-effacing; Respects the views of others

Physical Demands

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 25lbs. Specific vision abilities may include the employee’s ability to see near and far distances.

SIGNATURES:

This job description has been approved by all levels of management:

Manager _________________________________________________ DATE: __________

Human Resources __________________________________________ DATE: __________

Employee signature below constitutes employees’ understanding of the requirements, essential functions and duties of the position.

Employee Signature: ________________________________________ DATE: __________

DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.

ACKNOWLEDGED AND UNDERSTOOD BY:

DATE:

Job Type: Full-time

Pay: $34,452.49 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 7 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Travel requirement:

• Up to 25% travel

Ability to commute/relocate:

• Shelby, NC 28152: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location